Policies

Forms of payment


We accept the following credit cards: Visa, MasterCard and American Express. The credit card is not charged until the order has shipped.

 

Back orders


To better serve our customers we try to keep all products readily available. In those instances that a particular item is temporarily out of stock, the in stock items will be shipped immediately and any backordered items will be shipped as soon as possible.

 

Returns


Our company insists on outstanding quality, value and service. Within 30 days, we guarantee that every item we sell will be free of manufacturer’s defects. The item will be evaluated by a third party (repair service/consultant) and accepted for exchange or repair due to manufacturer’s defects only. Mad Dog will apply a 25% Restocking Fee to any approved returned item not due to manufacturers error or defect. Original shipping and handling charges are nonrefundable, except in the case of manufacturer’s defects or freight damage. Return shipping charges are the responsibility of the customer, except in the case of the manufacturer’s defects. If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company.

 

Returning a Purchase


Mail your purchase back only with a Return Merchandise Authorization Number(RMA#). An RMA# can be obtained by calling (800) 934-0840. Please allow 14 business days from the day you return your package for your return to be credited or exchange made. Please send your package prepaid and insured to the following address:

Attn:Customer Returns–RMA# (your number here)
Mad Dog c/o Water Street Connection
1450 Park Ct.
Chanhassen, MN 55317

Be sure that the RMA Number is clearly displayed on the outside of your package. Also make sure to include your name, address and daytime phone number. All packages that do not either display a RMA Number will be refused and sent back to the sender at the sender’s expense.

 

Personal Information


We will not collect your name, address, telephone number, or e-mail address unless you provide it to us voluntarily. However, we may attempt to collect such information if we believe your use of this website violates any laws. If you do not want this information collected, please do not submit it to us.

When you do provide us with personal information, we may use that information in the following ways, unless stated otherwise: we may store and process that information to better understand your needs and how we can improve our services. We may also use that information to contact you. However, we will not provide that information to third parties.

Who to contact. If you have submitted personal information through this website and would like that information deleted from our records, please contact us at the following e-mail address: sales@maddogproducts.com. We will use reasonable efforts to delete your information from our existing files.